Frequently Asked Questions

1. What is SouledSet.Store all about?

SouledSet.Store is a made-to-order online t-shirt brand that blends style with soul. Our designs feature motivational quotes, cartoon elements, and mental wellness themes, created for individuals who love expressing themselves through fashion.

2. Are your t-shirts unisex?

Yes! Most of our t-shirts are unisex and regular fit, designed to flatter all body types. We also offer curved hem styles specifically tailored for women.

3. What material are your t-shirts made of?

Our t-shirts are made with 180 GSM bio-washed cotton for a soft, premium feel.

Solid Colors: 100% combed cotton

Heather Colors: Cotton-polyester blends

Melange Grey: 83% cotton, 17% polyester

Charcoal Grey: 57% cotton, 43% polyester

All fabrics are pre-shrunk and side-seamed for lasting durability.

4. Are the prints eco-friendly?

Yes! We use water-based, toxin-free, and sustainable inks that are safe for the skin and the planet. Our printing process leaves a lower carbon footprint, aligning with our conscious fashion goals.

5. How does shipping work?

We follow a made-to-order dropshipping model. Once you place an order:

We process and print your t-shirt (usually within 1–3 business days).

Delivery typically takes 5–9 business days across India.

You’ll receive tracking details once your order is shipped.

6. Do you offer international shipping?

Currently, we’re focused on shipping within India. Stay tuned — global shipping is coming soon!

7. Can I return or exchange my order?

Since our products are printed on demand, we currently do not accept returns or exchanges unless the product is damaged, misprinted, or incorrect.
If you face any issue, please contact us at support@souledset.store within 7 days of delivery, along with photos of the issue.

8. How do I find the right size?

Each product page includes a detailed size chart. We recommend checking it before placing your order to ensure the perfect fit.

9. Can I customize a design?

We love creativity! While we don’t offer full customization yet, feel free to DM us or email us if you have design suggestions — we’re always listening to our community.

10. How can I reach out to SouledSet?

You can contact us via:
📧 Email: soulsetstore.2025@gmail.com

📸 Instagram: @souledset.store
💬 Chat: Coming soon on our website!

 

What types of products does SoulSet.Store offer?

SoulSet.Store specializes in a curated collection of trendy and motivational t-shirts. Our offerings include unique designs that blend comfort with inspiring messages, catering to individuals who value self-expression and cultural pride.

How are the t-shirts made?

All t-shirts at SoulSet.Store are made-to-order, which means each item is produced after payment confirmation. This approach not only reduces waste but also allows us to provide exclusive, on-demand designs that reflect our commitment to sustainability.

What is the estimated production time for my order?

The production time for our t-shirts typically ranges from 2 to 5 business days. Once your order is processed and sent to production, you will receive an email confirmation detailing the next steps.

What are the shipping timeframes for my order?

Shipping timeframes vary based on the destination. For orders within India, the estimated shipping time is between 4 to 9 business days. For international orders, shipping can take approximately 7 to 20 business days. Please note that these are estimated windows, and delays may occur due to various factors.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the courier's website or directly from your order status page on our site.

What is the return policy for products purchased from SoulSet.Store?

Returns are accepted only for defective or damaged products, or if the incorrect item was received. Customers must initiate a return within 3 days of receiving the product. Please note that returns are not accepted for reasons such as size issues or change of mind, as our products are made-to-order.

How are refunds processed?

Approved refunds will be issued as store credits, which can be redeemed on future purchases. Refunds are typically processed within 7 to 9 business days after approval.

Can I contact SoulSet.Store for further inquiries?

Yes, you can reach out to us for any queries or assistance via email at soulsetstore.2025@gmail.com. Our customer service team is available Monday to Saturday, from 10:00 AM to 6:00 PM IST.

 

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